ORDERS $150+ SHIP FREE

Return Policy

We accept returns if item/s are unworn and returned within 30 days of original purchase.

Complete the Return Form (must be included in returned package)

Things to keep in mind when issuing a return:

  • 264 Shoes and Apparel is NOT responsible for any shipping cost for returned item/s.
  • Must include the Return Form (which is included in your shipment or your can print a copy by clicking here) and a copy of the order/order confirmation or packing slip that is associated with the item/s being returned.
  • To avoid a 20% restocking fee, make sure item/s are returned in the condition it was received and in its original box/packaging. No markings or tape on boxes.
  • Worn shoes are NOT accepted. If worn shoes are received, please know that this may result in your refund not processing.
  • 264 Shoes and Apparel is NOT responsible for any lost packages that are not insured/traceable.

Processing Your Refund:

  • Once item/s are received by our warehouse, the returns department inspects your returned package to make sure item/s meet our return criteria (listed above for reference).
  • If item/s are received, meeting our return criteria, a refund will be issued. Please allow 2-10 days before seeing funds posted to the account in which you used at time of purchase.

Exchanges:

  • No exchanges accepted at this time for online orders.
  • Need to exchange for a different size? No problem, you will need to complete the returns process and place a new order for the correct size.

Our return address is:
264 Shoes and Apparel
Attn: Returns Department
3910 US 264 E
Greenville, NC 27834

Have Further Questions?

Email orders@264shoes.com
Call (252) 321-9776

 

Purchased in a store?

If you purchased item/s at one of our store locations, return/exchanges must be processed at the store item/s were purchased.
Be sure to have copy of your original receipt, item/s were originally purchased within 30 days and item/s are unworn in original packaging/box.

Any further questions, please call your individual store.